If you don’t find the answer to your question, feel free to contact our HelpDesk at 833-838-4792.
What are the VetIQ Petcare hours of operation?

Most VetIQ Petcare clinics are open Tuesday through Saturday from 10:00am – 2:00pm and 3:00pm – 7:00pm. To find the hours of a clinic near you, click here.

What forms of payment does VetIQ Petcare accept?
We accept cash, Visa, MasterCard, American Express and Discover.
What is required to license my pet?

License requirements can vary by county and city. We recommend contacting your local animal control agency for specific licensing requirements in your area. In most places, a rabies vaccination is required in order to license your pet. In some areas a microchip is required as well. Having your pet spayed or neutered will often reduce the cost of a license.

If my pet gets lost will a microchip tell me where he or she is?
Microchips do not serve as a tracking device, but rather provide your pet with a permanent form of identification that can be scanned by any animal shelter and most veterinary locations. It’s crucial to keep your contact information up-to-date with the microchip registry. This will increase the chances of your pet making it home if they become lost. If your pet received a microchip from a VetIQ Petcare clinic, you can update your pet’s microchip registry information at found.org.
Can your microchip be used internationally?

Yes. We offer DataMars microchips which are international, ISO-certified RFID chips that can be scanned by any universal scanner. If you purchased a microchip from VetIQ Petcare, we’ll register the microchip for you online through http://found.org.

Does VetIQ Petcare provide a rabies certificate and dog license tag?
VetIQ Petcare will provide you with an official rabies certificate at the time of vaccination. However, you’ll need to contact your local animal control agency in order to understand the specific pet licensing requirements and regulations your community requires. If you live in an area where tags are required, or if you would like a tag for your pet, you can request one during your visit and we will mail it to you
Does VetIQ Petcare report rabies vaccines to cities or counties?

It depends on the city or county that you live in. We do report animals that receive the rabies vaccine if a city or county legally requires us to do so. Your local animal control will know if your city or county requires this information from veterinarians in your area.

How often does my pet need to get a rabies vaccine?
The first time your dog receives a rabies vaccine it will be effective for one year. After that your dog will need a rabies vaccine every 3 years.
For cats, our PureVax Rabies vaccine is effective for one year and requires an annual booster.
Why doesn’t VetIQ Petcare offer a 3-year rabies vaccine for cats?

The 3-year rabies vaccine for cats has been linked to causing tumors (cancerous sarcomas). For the safety of your cat we believe the PureVax Rabies vaccine to be the best option to protect your cat from the rabies virus and any potential negative effects related to the vaccine itself.

Are yearly vaccinations really necessary?
The only vaccine that VetIQ Petcare carries that does not require an annual booster is the canine rabies vaccine. All others need an annual booster because the manufacturer has guaranteed that the vaccine will be fully effective for at least 12 months. A vaccine may last longer in some pets, but there is no way to predict exactly how much longer it will be effective in a particular animal. In accordance with the vaccine labels we recommend a booster every 12 months. You are encouraged to speak with a VetIQ Petcare veterinarian to decide for yourself how often you will have to vaccinate your pet. VetIQ Petcare takes each pet’s lifestyle and vaccination history into account before making a recommendation.
What happens if I miss my puppy/kitten's booster vaccine?

In accordance with vaccine labels we recommend a booster every 12 months. However, because VetIQ Petcare considers each pet’s lifestyle and vaccination history before making a final recommendation, feel free to speak with a VetIQ Petcare veterinarian to decide how often you should have your pet vaccinated.

Why do puppies and kittens need a series of vaccinations?
The reason for vaccinating kittens and puppies is similar to that of a human baby. While in the womb and while consuming mom’s milk, maternal antibodies are passed from mother to baby to help protect them from disease. Over the first few months of life these antibodies decrease and the kittens and puppies need to produce their own antibodies , which is stimulated by vaccinations.
Maternal antibodies decrease at different rates for each animal, and the presence of maternal antibodies will interfere with the effectiveness of vaccinations. This is why kittens and puppies need to be vaccinated with a series of protection. It ensures protection as early as possible and they they are getting effective antibody protection after the loss of maternal antibodies.
How do I know when to bring my pet back for follow up vaccinations?

For your convenience, VetIQ Petcare will send email and/or postcard reminders to notify you when to return to our wellness center for follow up vaccinations, tests and product/prescription refills.

NOTE: While we make an effort to remind you of follow up services, tests, vaccinations etc., you are ultimately responsible for ensuring follow up services are completed in a timely manner.

What happens if I miss my puppy or kitten’s booster vaccine?
Waiting too long between boosters can lead to the previous vaccines becoming ineffective. Depending on how long it’s been you may need to start the puppy or kitten series over. We recommend consulting with a VetIQ Petcare veterinarian before re-vaccinating your pet.
Does my indoor cat need a feline leukemia (FeLV) vaccine?

Because FeLV is transmitted through the saliva or nasal secretions of infected cats, we recommend that your cat get the vaccine if there is any chance your cat will come into contact with an FeLV positive cat (this includes cats that live outdoors, feral cats, or any cat that could be infected). For more information, please talk to your VetIQ Petcare veterinarian regarding your cat’s lifestyle so they can help you determine what’s best for your cat.

What is a fecal test?
A fecal test will detect the presence of intestinal parasites in your pet, including Coccidia, Giardia, Whipworm, Hookworm and Roundworm. If parasites are detected, our knowledgable staff will discuss recommended next steps.
Can I buy vaccines online?

No. Our staff will only administer vaccines that we have sourced under the direct supervision of a licensed veterinarian.

What happens if my pet has a reaction or negative response after I leave a Wellness Center?

Adverse Event Information

Most pets do not experience vaccine-related events but minor symptoms, such as achiness, lethargy, increased anxiety or appetite loss may occur and are common. More moderate symptoms may include vomiting and/or diarrhea. These symptoms subside within 24-48 hours. Very rarely, a small lump may develop at the injection site. The lump typically dissipates on its own after a few weeks.

If your pet has any of the following symptoms, contact the local 24-hour emergency veterinary clinic noted on your VetIQ Petcare receipt.
  • Repeated vomiting or diarrhea
  • Swollen face
  • Difficulty breathing
  • Lethargic/restless behavior lasting more than 48 hrs
  • Lump at injection site which appears painful or drains
  • Hives (bumps) on the body

After seeking emergency help, call the VetIQ Petcare HelpDesk (833-838-4792 / 7am-4pm PST daily) to report the adverse event and any related follow up that occurs. Note: VetIQ Petcare is not responsible for any veterinary fees that result from treating vaccine reactions.