Contact Us

Do you have a question or comment you’d like to share with VetIQ Petcare?

Call Us:

VetIQ Petcare HelpDesk
Phone: 833-838-4792
Hours: 7am – 4pm PST / 7 days a week

Email Us:

You can reach our HelpDesk at helpdesk@vetiqpetcare.com

Adverse Event Information

Most pets do not experience vaccine-related events but minor symptoms, such as achiness, lethargy, increased anxiety or appetite loss may occur and are common. More moderate symptoms may include vomiting and/or diarrhea. These symptoms subside within 24-48 hours. Very rarely, a small lump may develop at the injection site. The lump typically dissipates on its own after a few weeks.

If your pet has any of the following symptoms, contact the local 24-hour emergency veterinary clinic noted on your VetIQ Petcare receipt.
  • Repeated vomiting or diarrhea
  • Swollen face
  • Difficulty breathing
  • Lethargic/restless behavior lasting more than 48 hrs
  • Lump at injection site which appears painful or drains
  • Hives (bumps) on the body

After seeking emergency help, call the VetIQ Petcare HelpDesk (833-838-4792 / 7am-4pm PST daily) to report the adverse event and any related follow up that occurs. Note: VetIQ Petcare is not responsible for any veterinary fees that result from treating vaccine reactions.